Terms & conditions

MayBe MyBee The Gambia is operated by Volta Move Gambia ("VMG", "we"), a franchisee of United Energies AG, which owns the MayBe MyBee brand. These terms govern the rental of electric motorcycles (Bees) in The Gambia, whether you are an individual or a business.

The motorcycles are the property of Volta Move Gambia. We maintain them, insure them for compulsory third-party liability, and hand them to you under the agreement you sign.

Daily Rental — 3 to 30 days. You choose how many days online and pay for the whole period at checkout, then collect your Bee at our Banjul office. Nothing is charged automatically afterwards.

Monthly Rental — no commitment (1 month, renewing until you stop it), or a 6- or 12-month commitment. One Bee is booked and paid online at mybee.africa/gm/book; several Bees go through an offer, at the published monthly rate for each Bee.

Long-Term Rental — longer than 12 months, one Bee or several. Price and terms are set out in a tailored offer, then written into your contract: the rate falls with a longer term and, from 4 Bees, with the size of the fleet.

None of these is a purchase: you never own the Bee, and there is no option to buy it.

You must be at least 18 and hold a valid driving licence covering motorcycles, valid for the whole rental period.

Individuals: full name, valid ID and driving licence, phone. Businesses: registered name, SRN, TIN, address, and a named contact person.

A name and a phone number are enough to order online. Documents are checked at the counter before your Bee is handed over: without them we cannot give you the vehicle. We may refuse or delay a rental where an identity or a business cannot be verified.

In two stages, and the difference matters. (1) Paying online reserves your Bee and confirms your booking. (2) The rental agreement itself becomes binding when both parties sign it. Signing comes first and the handover second: they can happen in the same visit, or weeks apart on a fleet.

In practice: as soon as you pay, we send you a receipt by email and WhatsApp showing the amount paid and what it covers. That receipt proves your payment and your booking; it is not a rental agreement. We also send you a copy of the agreement to read before your visit. At the office your Beekeeper completes it once your documents have been checked, and you sign it together.

If you pay but never come in to sign, no rental agreement has been formed: only your booking exists. What you get back is then set by our Cancellation and Refund Policy (mybee.africa/gm/refund) — it is not automatically everything, and it depends on your plan.

Signature happens at the office, on your Beekeeper's tablet or on paper, whichever you prefer. Both carry the same weight: electronic signature is recognised by the Gambian law on electronic transactions [TO CONFIRM].

Before you sign, your Beekeeper checks your ID and driving licence — the originals — and photographs them; the photos are kept in our internal tool (see our privacy policy).

If you sign on screen, your signed copy carries a signature certificate as its first page: who signed, when, how, the identity document checked, the statement accepted and the document's digital fingerprint. It forms part of the agreement. As soon as you sign, we send you that copy by email and WhatsApp — you leave with your copy.

Long-Term Rental and tailored offers: the contract is formed once the offer is accepted and both parties have signed.

Daily Rental: paying online reserves your Bee and confirms your booking; the rental itself starts once your file is checked at the office, you sign, and you take the Bee.

Prices are shown in Gambian dalasi (GMD) and depend on the duration you choose and the options (cargo trailer, Banjul delivery).

Payment methods: card, Wave. Card payments are taken by United Energies AG (Switzerland), which also processes card refunds; Wave, cash and bank transfers are received by Volta Move Gambia. Both act for the same MayBe MyBee service.

A rental month is 30 days. A 6-month commitment runs 180 days and a 12-month commitment 360 days, whatever date it starts on: the period you pay for is always the same length.

Daily Rental: every day you book is paid at checkout, and nothing is charged afterwards. Monthly Rental: the first month is paid at checkout, then every 30 days. Long-Term Rental: payment terms are set out in your offer.

A deposit is required. Its amount depends on the coverage level and the vehicle, is shown to you when you book, and is restated in the agreement you sign. When it is paid depends on the product: on a MONTHLY rental booked online it is taken at checkout, together with your first month and in a single payment; on a Monthly rental booked at our office for a later start day, it is paid when you book; on a rental agreed by offer, at signing; on a DAILY rental it is handed to your Beekeeper when you collect the vehicle. Either way it is returned at the end of the contract, the same way it was paid, less anything you owe us (damage beyond fair wear, missing accessories, fines or unpaid instalments). A deposit taken by card is a charge, refunded at the end - it is not an authorisation hold.

Later months are charged automatically when you pay by card. By Wave we send you a payment link; by bank transfer, an invoice a week before the rent date; cash is paid to your Beekeeper. If a charge is declined we retry, then contact you — see section 9.

Before the rental starts, the rule depends on your plan, not on the channel you booked through. Monthly and Long-Term: the rent already paid is refunded in full, and only the deposit can be held back, according to the notice you gave — 30 days or more before the start date: nothing; 8 to 29 days: 25 %; in the last 7 days: 50 %. The boundary day counts in your favour, and no further sum is asked of you. This applies too if you cancel before that date without having collected the Bee, since the agreement is then unsigned (section 4). ⚠ From the start day onward the deposit is kept in full: the Bee has been held for you from that day, whether or not you collected it. If you never collect — or cancel on or after the start day without collecting — the deposit is kept in full and any rent you paid is returned to you, since the Bee was never handed over.

Daily Rental: the block of days you booked is not refundable, whatever notice you give, unless you added the Flexible cancellation option at checkout (cancel up to 2 hours before collection). Your coverage makes no difference here: Protected lowers your damage cap, it does not give you a right to cancel. The same holds if you never collect, however you booked — online or at our office: the rent of a Daily Rental is kept.

Collecting late on a Daily Rental. The dates you book are firm: the Bee is held for you from the first day to the last and nobody else can rent it during that period. If you collect after the first day, your rental still runs to the end date you booked — that date does not move, and the days that passed before you came are owed. Where the delay is our fault (Bee unavailable, Beehive closed) the whole period moves instead and you lose no days.

If you do not come to collect, the Bee stays held for you for 7 days after the start date — on a Daily Rental, at most until the last day you booked. During that time we remind you by email and WhatsApp: on the first day, 2 days before the end, and on the last day. After that, the reservation is closed and the Bee is released to other customers.

Daily Rental: the days you book are paid in advance; a day that has started is not refunded, and returning early does not refund the remaining days.

Collecting late on a Monthly Rental with no commitment (1 month). As with daily, the dates you book are firm: your first month runs to the date you booked, that date does not move, and the days that passed before you came are owed. Where the delay is our fault, the whole period moves instead and you lose no days.

Collecting late on a 6- or 12-month commitment, or a Long-Term Rental. These plans are for a LENGTH OF TIME, not a set of dates: if you collect after the agreed day, your committed term is kept in full and starts on the day you collect. If you have not come 7 days after the agreed day, the reservation is closed and the Bee is released.

Reservations not yet paid. Where a reservation has not been paid for — an accepted offer, or a contract raised for invoicing — the Bee is held for you for 7 days from the day the contract is raised: the time to sign and pay the deposit. Without payment by then the reservation ends and the Bee goes back on rent. We warn you before the deadline, and it can be extended if you ask. A reservation that has already been paid for is not affected: it follows the late-collection rules above.

After handover: the month in progress is not refunded. On the no-commitment (1-month) plan you stop your rental by bringing the Bee back to your Beekeeper before your next payment date, or by telling us before that date and bringing it back by the last day you have paid for. Nothing is charged after that. On a 6- or 12-month commitment or a Long-Term Rental, returning early carries a flat charge of two months' rent, taken from the deposit first, with any balance invoiced.

Returning after the end date. If you keep the Bee past the end of your term, the rental continues day by day — not for another whole month. On Monthly and Long-Term Rental, each day is charged at the no-commitment monthly rate for your vehicle and coverage, divided by 30. On Daily Rental, each day is charged at the full daily rate for your vehicle — the short-hire price: the length discount you booked at does not apply to days you did not book. Every day started is owed.

Tell us and you pay only for the days. If you bring the Bee back late without telling us, a D2,080 penalty is added, once, whatever the length of the delay. A WhatsApp message, a call or an email is enough to avoid it, before the end date or during the delay.

Reserving by offer (Monthly Rental over several vehicles, or Long-Term). A reservation fee of D2,500 is what holds your vehicles: until it is paid they stay on sale, and once it is paid they come off sale and are held for you for 7 days, the time to sign and pay the deposit. It is handed back to you when you collect the vehicle. It is kept if the agreement is not signed in that time, if you cancel, or if you do not come to collect.

Cancelling an agreement signed this way before it starts: what we keep from the deposit depends on the notice. 30 days or more: nothing, the deposit is returned in full. 8 to 29 days: 25 %. In the final week (7 days or fewer): 50 %. The boundary day counts in your favour — cancelling exactly 30 days out is still free. The reservation fee is kept in every case.

If you do not come to collect: you have 7 days after the start date to appear, and we remind you during that time. After that, the reservation is closed, the vehicles go back on rent, and the deposit and the reservation fee are kept. Any rent you had already paid in advance (it is normally paid at the handover) is returned to you: the vehicle was never handed over, so we do not charge for a rental that never took place. ⚠ If you DO collect in that time, the late-collection rules above apply: on a 1-month rental the days since the start date are owed, and on a longer commitment your full term starts on the day you collect.

⚠ The reservation fee and the 7 days to sign are specific to rentals agreed by offer. The notice scale is not: it is the general rule stated at the top of this section, and it applies to any Monthly or Long-Term rental whose deposit has already been paid, whatever channel it was booked through. A Daily Rental keeps its own rules, described above.

The full policy is published at mybee.africa/gm/refund and forms part of these terms.

Ride legally and carefully, wear the helmet provided, and follow Gambian road traffic law.

Don't let anyone else ride the Bee: only you may ride it, or — for a business — the authorised riders you have declared to us.

Keep the Bee locked when unattended, charge it with the charging cable provided, and tell your Beekeeper immediately about any accident, damage, breakdown or theft.

Don't remove, disable or conceal the GPS tracker or the immobilization device.

Return the Bee in the condition recorded at handover, ordinary wear and tear excepted. Its condition is recorded with you, with photos, both when it leaves and when it comes back.

Where the Bee may go. The Bee is for use within the Republic of The Gambia only. It must not cross the border, or be carried out of the country by road, boat or any other means. Our insurance, our assistance and our ability to recover the vehicle all stop at the national border.

What you may carry. Paid transport of goods — delivery, courier work, logistics — is expressly permitted: it is what our Bees are built and rented for. Loads must stay within the vehicle's rated capacity and be properly secured.

What is never permitted: riding without a valid licence, or under the influence of alcohol or drugs; letting an unauthorised person ride the Bee; carrying hazardous or flammable goods; towing or pushing another vehicle; taking part in any competition or performance test; giving riding lessons; sub-letting, selling, pledging or offering the Bee as security; modifying the vehicle or its equipment.

You are the only rider. A second rider can be added to your contract for D2,080, once — at booking or at the counter. They sign the contract, at the counter with their ID and licence or from their own phone on a personal link we send them (the original licence is then shown at the counter): without a signature they have accepted nothing and are not authorised. You can also call us mid-rental to add one. On a business contract, riders are declared free of charge.

A D5,000 (€60) penalty. Letting anyone ride the Bee who has not been declared carries an immediate penalty of D5,000, taken from the deposit. It is due whether or not the Bee was damaged.

And more seriously: your coverage falls away. If an undeclared person rides the Bee and anything happens, neither coverage level applies and your cap disappears. You are personally and fully liable for damage to the vehicle, damage to third parties, injuries and theft — up to the full replacement value of the Bee, with no D66,700 or D6,220 limit. The insurer may also decline cover and recover from you.

Report an accident within 48 hours. Every accident — with or without a third party, with or without visible damage — must be reported to us within 48 hours, using the accident report form at mybee.africa/gm/accident, or failing that by WhatsApp or phone. Take the name, phone number, insurer and registration of any third party involved, and have the police attend where anyone is injured or there is disagreement.

That report is what allows the insurance to respond. An accident reported after 48 hours may be refused by the insurer, in which case the financial consequences stay with you, including beyond your coverage cap. If circumstances genuinely prevent you from reporting in time, report as soon as you can.

Fines, penalties and costs arising from your riding remain yours. Where an authority requires us to identify the rider, we are obliged to do so and will pass on the details recorded on the contract.

We hand over the Bee charged, roadworthy, with a charging cable, the helmet and the equipment included. Charging during the rental is your responsibility, at your cost. Regular maintenance and wear parts are included in your rate.

Third-party liability insurance: the compulsory motor policy is taken out and paid for by Volta Move Gambia on every Bee, and is included in your rate. You need to arrange no insurance of your own to ride.

That cover applies to harm caused to others. It does not cover the Bee itself.

Two levels of coverage are offered, chosen and paid for with your order. Under both, your liability for accidental damage to the Bee is CAPPED, and above that cap the cost is ours. The cap applies to each incident, meaning each vehicle returned and inspected with you: on any one vehicle returned, you cannot be charged more than that amount for damage.

Caps per incident, identical on all three vehicles and whatever the length — Basic coverage: D66,700. Protected coverage: D6,220. One incident means one vehicle returned and inspected with you: if you rent several vehicles, each has its own cap.

Fair wear and tear — what you are never charged for. Surface scratches and paint chips under 3 cm, normal wear on tyres, brake pads and grips, ordinary dirt (dust, mud, rain) and sun-faded paint carry no charge. No damage worth less than D630 is charged.

How damage is priced. We apply a published price list, per part and per vehicle, the same for every customer — it is not negotiated at the counter. What you are charged is the cost of the repair, up to the cap on your coverage. The return record and its photos are shown to you; when damage is found, you are asked to sign that record. The amount is taken from your deposit at the return.

Small damage, small charge. Each part on the list is charged according to how bad the damage is: 30% of the part price for light damage, 60% for moderate damage, and 100% where the part has to be replaced. Items that cannot be repaired — key, helmet, lock, charger, battery, complete trailer — are always charged at their replacement price.

An accessory that is not returned (helmet, lock, charger, phone holder, trailer) is not damage: it is charged at its full replacement price, separately, and outside your coverage cap — the cap covers damage, not loss.

Neither level is insurance taken out with a third party: it is a contractual commitment by Volta Move Gambia, funded by the rate you pay.

Neither level covers THEFT of the Bee or its accessories: theft remains entirely your responsibility, up to the replacement value, whatever coverage you chose.

Neither level covers deliberate damage, gross negligence, or use outside this contract.

Your coverage level is chosen when the rental starts and applies until it ends: it cannot be changed part-way through. If you want a different level, the current rental has to be closed and a new one opened.

Cover does not apply where the Bee is used outside this contract — without a valid licence, under the influence, against road traffic law, or by an unauthorised person. In practice the cap above falls away for that trip: damage is then charged to you in full, up to the replacement value of the vehicle. Declaring a rider takes a minute, and it is always cheaper than not doing it.

If the Bee breaks down for a reason that isn't your doing, we repair it at no cost. A replacement Bee is provided while yours is off the road subject to fleet availability; if none is available, your monthly rate is suspended pro rata for the days off the road.

Assistance and recovery — Banjul. If the Bee breaks down or cannot be ridden, call your Beekeeper before doing anything else. Assistance and recovery are included in your rate anywhere within greater Banjul. Beyond that, the call-out and the recovery are at your cost, charged at what they actually cost us.

Never abandon the Bee. Leave it somewhere safe and stay nearby until our recovery arrives, unless we expressly tell you otherwise. A Bee left unattended and then stolen or damaged stays with you — and theft is not covered on either coverage level.

Never have the Bee repaired on your own initiative: we do not reimburse work we did not authorise, and an unauthorised repair can cost you the benefit of your cap.

The damage schedule is published. The price of each part, per vehicle, is set out in our downloadable general rental conditions at mybee.africa/gm/rental-conditions. That schedule is what applies, it is the same for every customer, and it is not negotiated at the counter.

Lateness is counted from the rent due date, the same way whatever you pay with (cash, mobile money, card or bank transfer). From the 1st to the 3rd day late, we send you a reminder, free of charge. From the 4th to the 7th day, a Beekeeper calls or messages you to understand the situation.

On the 8th day late, we send you a warning — in writing, or read to you by phone — stating the amount owed and the payment deadline: the end of the 15th day late, and never less than 7 days after the warning. A late fee of D2,080 then applies. That fee is NOT charged if you are in contact with us and agree a firm payment date — the deadline then moves to that date. Only one date can be agreed per late period, within 7 days (14 days for a business paying by bank transfer).

If the amount is still owed once the deadline has passed (the end of the 15th day late, or of the agreed date) — and only if the warning was actually delivered to you — the vehicle is recovered: immobilized remotely where the vehicle supports it (you are warned first, and the engine is never cut while the vehicle is moving), and collected by our team or our partner, following applicable legal process. On a rental of several vehicles, all of them are recovered.

The rental ends for non-payment on the day the vehicle comes back to us. The unpaid rent remains owed and is billed to you as a single amount, and every day you keep the vehicle after the recovery has started is charged at the late-return daily rate. We do not give up our right to collect what is owed.

If the rental ended this way was a commitment (6 or 12 months, or Long-Term), the early-termination indemnity is still due, at the same amount as if you had ended the contract yourself: two months' rent. Breaking a commitment costs the same whether or not you tell us. It does not apply to a no-commitment monthly rental — which you can stop free of charge — nor to a Daily Rental.

What you are charged is applied against your deposit, in this order: unpaid rent first, then the early-termination indemnity, then the late fee. This is done when the vehicle comes back and its condition can be recorded; any balance is then claimed from you or returned to you.

While an amount from a missed payment is still owed, you cannot book another vehicle online: contact a Beekeeper.

Every Bee carries a GPS tracker and, depending on the model, a remote immobilization device, installed and maintained by MayBe MyBee. By taking a Bee you accept that they are there and that they work.

We use vehicle location to recover a stolen or unreturned Bee, to help you after a breakdown or an accident, and to establish what happened in an incident. We do not track your journeys for commercial purposes and we do not sell location data.

Immobilization: we can disable the ignition remotely in three cases only — rent still unpaid at the deadline set by the warning (section 9), a reported theft, or a Bee not returned at the end of the contract — and only on a vehicle fitted for it. Never on a moving Bee: immobilization only takes effect once it is stationary.

Removing, disabling or concealing the tracker is a breach of contract and may be reported as theft.

Except where the law provides otherwise, our liability is limited to the amount of the rental or lease concerned. We are not liable for indirect losses, including loss of income arising from a Bee being off the road, its maintenance, or a service interruption.

Nothing in these terms limits our liability for death or personal injury caused by our fault.

Your personal data — identity, supporting documents, payments, vehicle location — is handled in line with our privacy policy (mybee.africa/gm/privacy) and the Gambian law on personal data protection [TO CONFIRM].

It is held in a managed database and document store, on an instance dedicated to The Gambia and hosted in the European Union. It is never sold, rented, or passed to third parties for commercial purposes.

MayBe MyBee is a brand operated under licence from United Energies AG (Switzerland). By accepting these terms you agree that your data may be shared with United Energies AG in its capacity as franchisor, for the operational purposes set out in section 4 of our privacy policy and no others: taking card payments, running, maintaining and securing the technical platform shared across the network, checking that franchise standards are met, and the group's operational reporting. Volta Move Gambia remains the controller of your data; United Energies AG processes it in Switzerland.

You can ask for access to, correction of, or deletion of your data, or object to that sharing, by writing to info@mybee.africa.

We may update these terms. You are told about any material change; contracts already running stay governed by the version accepted when they were signed, whose number appears on your contract.

Neither party is liable for a failure caused by something beyond its reasonable control: natural disaster, civil unrest, official restriction, or a sustained power or telecommunications outage.

These terms are governed by the laws of the Republic of The Gambia [TO CONFIRM: governing law]. In a dispute we first look for an amicable solution; failing that, the competent courts of The Gambia decide.

A question about these terms or your contract: write to info@mybee.africa, or message your Beekeeper on WhatsApp.