Privacy policy

MayBe MyBee The Gambia is operated by Volta Move Gambia, a United Energies AG franchisee, for electric motorcycle rental in Banjul. This policy explains what data we collect — both on mybee.africa/gm and in person at our counter — and what we do with it.

The data controller is Volta Move Gambia [TO CONFIRM: legal form, SRN, TIN and registered office address].

For any question about your data, or to exercise your rights, write to info@mybee.africa or to the registered office above, for the attention of the person responsible for personal data.

Customer data in The Gambia is processed separately from Senegal's — each franchisee is responsible for its own customers, on a separate database project.

MayBe MyBee is a brand of United Energies AG (Switzerland), our franchisor and the head of the network. Volta Move Gambia remains the controller of your data; United Energies AG receives it for the operational purposes described in section 4. We say so here rather than leaving it in a group contract you never see.

You agree to that sharing at the moment you accept our rental terms and this policy: when you order online, when you send the contact or offer-request form, and when you sign your agreement at the counter. The version of those documents you accepted is recorded with your order and quoted on your agreement.

Offer form: name, phone, email (optional), and whatever you tell us about your need (term, vehicle type, fleet size for businesses).

Quotes: when we answer you with a priced offer, we keep the quote itself — your contact details, the configuration you asked for, the amounts we proposed and our internal notes — so we can send it to you, discuss it with you, and find again what was agreed.

Payment reminders and refunds: if rent goes unpaid, we keep a record of the notices we send you (the date, the channel used, and whether they reached you). If money is owed back to you, we record the refund, its reason and the notice that went with it, as well as our calls about it and the pickup day agreed. When it is handed over in cash, we note the name of the person who took the money; when it is paid by bank transfer, we record the account holder, bank and account number you give us, for that refund only — we do not reuse them for anything else.

Direct booking (checkout): name, WhatsApp phone, email (optional), preferred start date, and your order details (plan, quantity, trailer, delivery, promo code). For card payments, card details are handled directly by Stripe — we never see or store them.

Just before your card is charged, we save those order details on their own, so that a payment which goes through can never be left without its booking. That saved copy is deleted as soon as the booking is recorded, and in any case within 24 hours.

Beekeeper area (ops): a separate account with a password and an authenticator code, restricted to MayBe MyBee Beekeepers.

Customer file: whichever option you choose — Daily, Monthly or Long-Term Rental — your file is completed before the vehicle is handed over. Individuals: full name, WhatsApp phone, email, address or neighbourhood in Banjul, profession, national ID number, driver's licence number and its expiry date, and an emergency contact (name and phone), plus a copy of the ID and the licence. Businesses: registered company name, SRN number, TIN, business address, and the contact person's details and role.

You can fill in those details yourself before you come, on the personal link we send you with your booking; otherwise your Beekeeper records them at the counter. Either way the copies of your documents are only ever taken at the counter (see below).

Vehicle data: every Bee carries a GPS tracker. Once it is connected to our system, we will record the vehicle's location and status (battery, ignition) for the duration of your rental, and only for the security of our vehicles: recovering a stolen or unreturned Bee, helping you in a breakdown or an accident, and establishing what happened in an incident. See section 10 of our rental terms for when a Bee can be remotely immobilized.

⚠ That connection is not live yet: as of today, no location is recorded in our systems. We describe this processing in advance because it is declared and will apply to you as soon as it is switched on; we do not use it to follow your movements, to score your driving, or for any commercial purpose, and locations will never be kept for more than 12 months.

We also record which offering you chose (Daily, Monthly or Long-Term Rental) and, where applicable, the deposit amount and whether it has been collected.

Photos of your documents: at the counter, before signing, your Beekeeper photographs your ID and your driving licence (the originals, in your presence). Those photos are attached to your contract.

Signing your agreement: your name as you sign it, the number of the identity document your Beekeeper checked, the date and time, the statement you accepted, the digital fingerprint of the signed document, the image of your handwritten signature where you sign on screen, and technical information about the device used (browser, language, screen size). These are what evidence your signature under applicable Gambian law [TO CONFIRM]: without them, an electronic signature proves nothing.

Vehicle condition record: at handover and at return we record the odometer, equipment handed over, any damage found, photos of the Bee, and your signature accepting that record. It is what separates new damage from ordinary wear when the Bee comes back.

Documents on your file: the signed agreement that comes back to us, and copies of your ID and licence.

Second rider: if you declare another person allowed to ride the Bee, we record on your contract their name, phone, ID number, licence number and its expiry, together with their signature and the statement they accept. A rider can also sign from their own phone, on a personal link we send them: they then type their name, licence number and expiry, and their date of birth, which we use only to check they are 18 or over. We need this for the compulsory insurance, to answer an authority asking us to identify the rider, and to establish who was riding after an accident.

⚠ This is information about someone who is not our customer. It is for you to tell them we record it and to point them to this policy. We keep it for as long as your contract, then on the same timetable as your own documents. A rider removed from the contract stays on record as having been authorised for that period — which is what lets us answer a fine or a claim months later.

Accident reports: if you report an accident to us (mybee.africa/gm/accident) we record your name and phone, the date, time and place, your description of what happened, the state of the Bee, and — where you give them to us — whether anyone was injured, the police report number, and the name, phone, insurer and registration of the third party involved. The form asks for no account: somebody at the roadside must not have to look anything up.

⚠ Two things about that form. Whether anyone was injured is health information: we collect it only because it determines what we must declare to the insurer, and it is used for nothing else. The third party's details are about someone who never contacted us: we collect them for the insurance claim, on the basis of our legitimate interest and theirs in being compensated, and we use them for nothing else.

Contact form: if you write to us from mybee.africa/gm/contact we record your name, your email — that is the address we reply to — your phone if you give it, the subject you pick, the text of your message, and any order or contract reference you quote. No account is required.

⚠ The text of your message is yours to write: we do not choose what goes in it. We use it only to answer you, we pass it to nobody else, and it signs you up to nothing — this form has no marketing box. The form uses Google reCAPTCHA, which receives your IP address and technical browser data (see section 4).

Marketing consent: at checkout a separate box — never pre-ticked, and never tied to accepting the terms — lets you agree to hear from us. We record your answer and when you gave it, because that is what evidences your consent. You can withdraw it at any time.

To handle your request or order: calling you back with an offer, confirming your booking, sending your order reference and the Wave payment link where relevant, and arranging your Bee's handover.

Security and risk management: verifying your identity and your entitlement to ride before we hand over a vehicle, preventing fraud and theft, and being able to identify who was riding a Bee in the event of an accident, an offence, a dispute, or a vehicle not returned. That is why we ask for an ID and a licence: without that check, we don't hand over a vehicle.

Contractual and accounting obligations: setting up and following your contract, your payments, and your deposit.

Running the MayBe MyBee network: the platform your order, your agreement and your payments are managed on is shared across the network's countries and provided by our franchisor. Running it, maintaining it, keeping it secure and fixing a fault means United Energies AG can reach it — see section 4.

The basis for each of these: performing your rental and the pre-contractual steps you ask for; our legal, accounting and tax obligations; our legitimate interest in protecting our vehicles, preventing fraud and running the network; and your consent for anything that is neither necessary for the contract nor required by law — marketing, and the sharing with our franchisor described in section 4.

This data is used for those purposes only. We don't sell your data and don't use it for third-party advertising.

Hosting and storage: your data is held in a managed database and document store, on an instance dedicated to The Gambia and hosted in the European Union (Ireland). Our host today is Supabase. It does not access your data for its own purposes and processes it only to run the service, on our instructions.

United Energies AG (Switzerland), our franchisor and the owner of the MayBe MyBee brand. It receives your data so far as needed to: take card payments (see below); provide, run, maintain and secure the technical platform shared across the network, including support and fault-fixing, which can mean occasional technical access to the database; check that franchise standards are met and handle a complaint addressed to it; and produce the group's operational reporting and accounts. For that last purpose we pass aggregated data wherever it achieves the same end.

Stripe (card payments) — only for direct bookings paid by card. Card payments are taken by United Energies AG (Switzerland), our parent company, which therefore receives the transaction data (amount, reference, payer name) — not your identity file.

Resend (our email) and WhatsApp Business, operated by Meta (payment links, confirmations, agreements and notices).

Google reCAPTCHA, on our online booking, offer-request and contact forms: it checks that a person is filling the form in. Google therefore receives your IP address and technical information about your browser. It is not used on the accident report form.

Your insurer and ours, in the event of a claim only, and only for what the claim requires.

Transfers outside The Gambia: the recipients above (our host, Stripe, Resend, Meta, Google) process data outside The Gambia, mainly in the European Union and the United States, and United Energies AG processes it in Switzerland. We transfer only what each needs for its role: Stripe does not receive your identity file, and Resend and Meta receive only what the message sent to you contains.

Your customer file and your document copies are never sold, rented, or passed to third parties for commercial purposes. Outside the recipients listed above they are disclosed only on a legitimate request from an authority (police, courts) within the framework provided by law. Inside the MayBe MyBee network, access is limited to authorised Volta Move Gambia Beekeepers and, for the purposes described above only, to authorised people at United Energies AG.

ID and licence copies are held in private storage, never publicly accessible and never indexed. Only authorised Beekeeper accounts can reach them, through our internal tool, and every view goes through a temporary, time-limited link.

The same applies to condition photos, the image of your signature and your signed agreement: separate private storage, reachable only by authorised Beekeeper accounts, through temporary links.

We never ask you to send photos of your documents by email or WhatsApp: the copies are taken at the counter, with you present. The personal link we send you only lets you type your details in advance — it never asks for a photo.

We keep your customer file for the duration of your contract, then for as long as our legal and accounting obligations require.

The periods we apply: ID and licence copies, and condition photos, are deleted five years after your rental closes — the window in which a dispute about the rental or the vehicle's condition can still be raised. That deletion is automated and checked monthly.

Nothing is deleted while anything is still open: a running rental, money still owed, an unsettled deposit or refund, an unsigned agreement, an open accident file, or a dispute. While any of those is true your documents are kept — including beyond the five years. The clock runs from the day your rental actually closed, not from the end date that was planned.

No document under one year old is ever deleted automatically, whatever period applies.

A quote that never became a rental is deleted automatically after three years, the same as the enquiry it answered. A quote that did become a rental is kept with the contract, because it is what explains the agreed rate.

Payment reminders and refunds are kept with the contract they belong to: they are part of that rental's file.

The signature evidence for your agreement (name, checked document number, date, document fingerprint) is kept for as long as the agreement can have legal effect, and cannot be altered afterwards — that is what makes it evidence.

Accident reports are kept for five years after the file is closed, while a claim arising from the accident could still be brought.

Messages sent from the contact form are kept for two years after they are closed; where they are attached to a contract, they follow that contract's retention period.

Alerts our staff receive about your order or rental, which can show your name and phone number, are deleted after two years. An order that was cancelled without being paid is deleted after three years.

You can ask to access, correct, or delete your data by writing to us. Identity documents can only be deleted after the contract has ended and the vehicle has been returned.

Marketing consent can be withdrawn at any time by a note to info@mybee.africa: it takes effect immediately and changes nothing about your rental.

You can object to your data being shared with our franchisor by writing to us. We will then stop everything that is not indispensable — named reporting, for instance. What we cannot do is take your file off the platform your agreement is managed on while that agreement still has effect: it is the tool that performs the rental you signed.

Under the Gambian law on personal data protection [TO CONFIRM], you have a right of access, correction, and objection with the Gambian data protection authority [TO CONFIRM].